Return Policy
Last updated: July 28, 2026
Overview
Every order at Kaules Screenworks is custom-decorated — printed, embroidered, or otherwise personalized to the customer's specifications. Because these items cannot be resold, custom orders are non-returnable and non-refundable. Kaules Screenworks stands behind its workmanship and will make things right when there is a production error on our side.
Approving a Quote
Approval of a quote through the online portal is a binding confirmation that the quantities, product styles, sizes, colors, decoration specifications, and pricing on the quote are correct and accepted by the customer. Approval also constitutes agreement to pay the balance due upon completion of the order.
Once a quote is approved, artwork preparation, screen burning or embroidery digitizing, and blank garment ordering begin immediately. These are non-refundable production costs.
Non-Returnable Items
The following are not eligible for return, exchange, or refund:
- Custom-decorated apparel, bags, hats, or other accessories
- Items produced to the sizes, colors, or quantities approved on the quote
- Products decorated with artwork that was approved by the customer, including artwork containing customer-provided typos, misspellings, or design errors
- Customer-supplied products of any kind, whether decorated correctly or not
- Orders declined at pickup or refused at delivery without prior arrangement
Production Errors and Defects
If Kaules Screenworks makes a production error, the affected items will be reprinted, repaired, refunded, or credited at our discretion, in consultation with the customer. Covered issues include:
- Design printed does not match the approved artwork
- Colors, sizes, or quantities delivered do not match the approved quote
- Print defects — cracked ink, misregistered layers, missing colors, or embroidery gaps
- Damage to garments caused during production (not damage from customer use, laundering, or wear)
Reporting a Defect
Defect reports must be received within 7 days of pickup or delivery. Reports beyond this window may not be eligible for replacement, since production defects become difficult to distinguish from normal wear-and-tear over time.
Each report should include:
- The order or quote reference number
- A description of the issue
- Photos of the affected items (required — defects cannot be evaluated without visual documentation)
- The quantity affected out of the total ordered
Defect reports may be sent to orders@ksw.io or called in to (412) 366-0960.
Customer-Supplied Products
When customers supply their own blank garments for decoration, the customer accepts full responsibility for the outcome. Kaules Screenworks does its best to test and preview but cannot guarantee results on unknown materials and cannot replace customer-supplied products if the print or embroidery does not turn out as expected. For this reason, Kaules Screenworks recommends using sourced blanks whenever possible.
Cancellations
- Before quote approval: the customer may cancel at no cost — no production work has begun
- After quote approval, before artwork sign-off: the order may be cancelled, but any art preparation, digitizing, or blank-goods costs already incurred are due
- After artwork sign-off and once production has started: the order is generally not cancellable; the customer should contact Kaules Screenworks directly to discuss options on a case-by-case basis
Sizing and Fit
Because products are custom-decorated, size exchanges are not offered. Customers should carefully verify sizes on the quote before approving. Manufacturer size charts are available on request, and Kaules Screenworks is happy to provide sample sizing before production begins.
Contact
Kaules Screenworks
204 Auburn St, East Liberty
Pittsburgh, PA 15206
Phone: (412) 366-0960
Email: orders@ksw.io
Changes to This Policy
Kaules Screenworks may update this return policy from time to time. Changes will be posted on this page with an updated date.