Privacy Policy
Last updated: July 28, 2026
Who We Are
Kaules Screenworks ("we," "us," "our") is a custom screen printing and embroidery shop located at 204 Auburn St, East Liberty, Pittsburgh, PA 15206. We operate the website kaulesscreenworks.com.
Information We Collect
When you submit a quote request or place an order, we collect:
- Contact information: name, email address, phone number, organization name
- Order details: product selections, quantities, sizes, colors, decoration specifications
- Artwork files: design files you upload for printing or embroidery
- Payment information: processed securely through Helcim — we never store your credit card numbers
- Communications: messages exchanged through our order management system
How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Send order updates via email and/or SMS text messages
- Communicate about artwork approval, production status, and pickup/delivery
- Generate invoices and process payments
- Improve our services
Text Messaging (SMS)
If you provide your phone number, we may send you transactional text messages related to your order, including:
- Quote and order confirmations
- Artwork approval requests
- Production and status updates
- Pickup/delivery notifications
Message frequency varies based on your order activity. Message and data rates may apply. You can opt out at any time by replying STOP to any message. Reply HELP for assistance.
We do not send marketing or promotional text messages. All SMS communications are transactional and directly related to your orders.
Information Sharing
We do not sell, trade, or share your personal information with third parties for marketing purposes. We may share information with:
- Service providers: Helcim (payments), Twilio (SMS), Cloudflare (hosting/security), and SMTP providers (email) — only as necessary to provide our services
- Legal requirements: if required by law or to protect our rights
Data Security
We implement reasonable security measures to protect your information, including encrypted connections (HTTPS), secure session management, and access controls on our systems. Payment processing is handled entirely by Helcim (a PCI-compliant payment processor) — card details are entered directly into Helcim's hosted checkout and never touch our servers.
Data Retention
We retain your information for as long as needed to fulfill orders, provide customer service, and comply with legal obligations. You may request deletion of your data by contacting us.
Cookies
We use minimal cookies for session management (admin login) and to remember returning customer information for convenience. We do not use tracking cookies or third-party analytics.
Your Rights
You may:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Opt out of SMS messages by texting STOP
- Contact us with any privacy concerns
Contact Us
If you have questions about this privacy policy, contact us at:
Kaules Screenworks
204 Auburn St, East Liberty
Pittsburgh, PA 15206
Phone: (412) 366-0960
Email: team@ksw.io
Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated date.